Customer Profile

One of Indonesia's largest food and beverage distribution companies, headquartered in West Java, manages nationwide distribution for both domestic and international brands. With a broad logistics network spanning multiple major cities, the company specializes in handling temperature-sensitive products from frozen proteins and packaged goods to dairy and confectionery, Giant ensuring freshness and compliance across the archipelago.

The Challenge

Managing cold chain distribution at this scale presents significant logistical challenges. With products that are highly temperature-sensitive, the company must ensure end-to-end integrity across multiple modes of transport and routes spanning the Indonesian archipelago. Large shipment volumes of frozen imports and dairy products need to move seamlessly from ports to inland destinations. At the same time, frozen and chilled goods must be delivered reliably to diverse markets across both western and eastern Indonesia.

To maintain efficiency, the distributor relies on a robust cold chain system supported by reefer containers, refrigerated trucks, and reliable inland haulage. Significant investments have been made in infrastructure including modern distribution centers with advanced temperature monitoring systems and a nationwide logistics network that connects ports to retail destinations. Any disruption in this chain can result in product spoilage, financial loss, and reputational risk.

Giant's Solution

To strengthen the cold chain network, the distributor worked with Giant to ensure safe, compliant, and efficient deliveries nationwide. Giant provided:

• Reefer container solutions for frozen and chilled cargo, maintaining requested temperatures from port clearance to inland destinations.
• Inland haulage and route planning to optimize delivery schedules and minimize risks along complex routes.
• Genset support to safeguard shipments during long hauls or unexpected port dwell times.

The Results / Impact

Through this collaboration, the distributor achieved measurable improvements:

• Stronger reliability across inter-island deliveries, ensuring products stayed within required temperature ranges.
• Reduced risk of spoilage and delays, lowering financial exposure and protecting brand reputation.
• Greater operational confidence, enabling the company to expand distribution reach while meeting strict customer requirements.

This case demonstrates how a robust cold chain partner can make the difference between risk and reliability in Indonesia's complex logistics landscape. By combining nationwide reach with precision temperature control and compliance-first operations, Giant continues to support leading distributors in delivering products safely, efficiently, and with confidence across every mile of the journey.

Customer Profile

Unlike corporate accounts, this case highlights an individual customer entrusting PT. Giant Transporter Indonesia with the delivery of perishable goods. The client regularly ships vegetables such as cabbage and carrots from Berastagi, Medan to markets in Balikpapan (Central Indonesia) and Ambon (Eastern Indonesia).

The Challenge

For smaller-scale shippers, moving fresh produce across Indonesia's archipelago presents two critical hurdles:

• Maintaining freshness over long distances where delays or temperature fluctuations can cause significant product loss.
• Navigating administrative requirements, including customs and documentation, which can be complex for individuals without corporate logistics teams.

The client needed a partner who could not only safeguard the cold chain but also manage compliance to ensure cargo moved smoothly from origin to destination.

Giant's Solution

GIANT provided an integrated logistics package tailored for this individual shipper:

• Reefer container service for secure, temperature-controlled transport over sea routes.
• Genset rental to guarantee continuous power during port dwell time or inland movements, keeping vegetables at the right temperature throughout the journey.

Undername service, allowing GIANT to handle customs clearance and documentation on behalf of the individual, removing administrative barriers and ensuring compliance.

The Results / Impact

The combination of reefer, genset, and undername services allowed the client to ship vegetables reliably across long distances without quality compromise. Shipments arrived on time in both Balikpapan and Ambon, with the cold chain fully preserved and customs processes completed without delays. This case demonstrates how GIANT supports not only large corporate clients but also individual shippers, enabling them to access professional-grade cold chain logistics across Indonesia.